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Buy with confidence - our returns policy

OUR RETURNS POLICY

We understand that buying from us is an act of faith in the representations that we make. We do our best to accurately describe our products but we know that nothing can beat holding the product in your hands to know that it suits you in terms of size, weight and balance. 

We want our customers to be able to buy with confidence, and so we have a generous returns policy in case things don't work out with the product you choose. 

Any item may be returned in unused condition for any reason. We request the return of your purchased item within thirty days of initial dispatch, which gives you ample time to send it back to us. You may choose:

  • An identical replacement item. Upon receipt of your returned item we will send your replacement item free of charge.
  • A store credit. With the return of your purchase we will issue a store credit equal to your initial purchase plus the agreed cost of return postage. There are no time limits on your use of this store credit.
  • A refund. If you prefer, upon receipt of your returned item we will provide a full refund. Additional store credit equal to the cost of return postage will be issued separately for use against future purchases. 

You have to remember though that if you cut anything with your purchase it is yours to keep. This is very important! We cannot and do not accept the return of items that have been used or 'tried'. By all means hold the product in your hand to feel the balance and heft, but please understand that cutting with it is the point of no return. 

The return of a purchased product can be managed through the 'Order Status' menu. When we have received your return notification we will be in touch to ensure the process is speedy and hassle-free.